Delivery notes, proof of delivery and public signing

Choose the POD goods condition

Record the delivery outcome used locally and by provider submission.

Audience: Courier operations staffPermission: Courier: Public tokenModule v2.0.0
Exact navigationPublic POD page → Condition

What this guide covers

Record the delivery outcome used locally and by provider submission. The instructions below follow the supplied module’s controller, form and model rules, including server-side validation and downstream effects.

Exact step-by-step process

  1. Select the condition that matches the observed delivery.
  2. Add explanatory notes for damaged, short or refused outcomes.
  3. Submit with signature and snapshot.

Fields, choices and supported possibilities

goodMapped to provider COMPLETED.
damagedMapped to DAMAGED_GOODS.
shortMapped to INCORRECT_GOODS.
refusedMapped to REFUSED.

Code-backed validations and workflow rules

  • Condition mapping affects provider POD status; select accurately.

Expected result and verification

  • The source record, status/history and any downstream notification, provider, POD or finance record should agree after the action.

Security, audit and operational checks

  • Use the exact record and least-privilege role before changing any state.
  • Verify the saved record after every action; a browser message alone is not evidence that every downstream step completed.
  • Use protected document and image routes rather than exposing server filesystem paths.
  • Keep customer, driver, provider, financial and credential data within the authorised workflow.
  • For provider, finance, employment, transport and compliance decisions, follow the organisation’s authorised professional process.
Do not bypass the code flowDo not force database values, invent a status, mark a job completed without signed POD evidence, or expose encrypted credentials to make a screen appear successful.